How can we help you?

Frequently asked questions

🚗 General Information

1. Where are you located?

We are based at Neo Petrol Station in Chogoria, along the Meru–Embu Highway. Our location is ideal for motorists from Tharaka Nithi, Meru, and Embu regions.

2. Who is behind Ideal Autospares?

Ideal Autospares is led by CEO Morris, with a dedicated team including Winnie, Algar, and Caroline, each offering expert service and customer support.

🛠️ Product & Inventory

3. What types of products do you sell?

We offer:

Engine parts (filters, plugs, gaskets)
Brake and suspension systems
Car care and detailing products
Electrical and lighting accessories
Batteries and lubricants
Interior and exterior car accessories

4. Are the parts genuine?

Yes. We pride ourselves on supplying only genuine, high-quality parts sourced from trusted local and international suppliers.

5. Which car brands do you stock parts for?

We stock parts for:

Toyota
Nissan
Subaru
Mazda
Mitsubishi
Isuzu
...and several other Japanese, European, and local brands.

📦 Ordering & Delivery

6. Can I confirm product availability before visiting?

es, you can reach us via call or WhatsApp to confirm stock before coming.

📞 WhatsApp/Call: +254 723 272 329

7. Do you deliver orders?

Yes. We offer:

Same-day delivery within Chogoria
Next-day delivery to Chuka, Embu, Meru, Nkubu, and surrounding areas.

🔧 Fitting & Services

8. Do you install the parts you sell?

We do not offer in-house installation, but we work with reliable local mechanics and garages and can refer you accordingly.

9. Do you offer garage or mechanic discounts?

Yes, we offer bulk pricing and special discounts for garages, mechanics, and fleet owners. Please call us to register.

🔁 Returns & Support

10. Can I return or exchange a product?

Yes. Returns and exchanges are allowed within 7 days, as long as:

The item is unused
It is in original packaging
You have a valid receipt
Note: Some conditions apply for electrical items.

11. What if I bought the wrong part?

If unused, we’ll exchange it for the correct part or issue a store credit depending on stock availability.

📢 Promotions & Updates

12. How do I receive promotions and updates?

Exclusive offers
Stock updates
New arrivals
Service tips

📲 Contact us to subscribe.

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