Last updated: May 2025
Welcome to Ideal Autospares & Accessories. These Terms and Conditions outline the rules and regulations for the use of our website and the purchase of auto parts and accessories from our shop located at Neo Petrol Station, Chogoria – Meru-Embu Highway, Kenya.
By accessing this website or purchasing from us, you accept these terms. Do not continue to use our website or services if you do not agree to all of the terms stated on this page.
1. General Information
Ideal Autospares & Accessories is a Kenyan-registered business dealing in automotive spare parts and accessories. Our services are intended for customers residing in Kenya and comply with local laws and regulations.
2. Products and Services
We supply a wide range of genuine and compatible automotive spare parts and accessories. We strive to provide accurate descriptions, images, and availability. However, we do not guarantee that product descriptions or other content is 100% accurate, complete, or error-free.
Availability
Products are subject to availability. We reserve the right to limit quantities or discontinue any product at any time without notice.
Pricing
Prices are listed in Kenyan Shillings (KES) and are subject to change without notice. We are not responsible for pricing errors.
3. Orders and Payments
When placing an order, you agree to provide accurate, current, and complete information. We reserve the right to refuse or cancel any order if fraud or unauthorized activity is suspected.
Payment Methods
We accept:
M-Pesa
Cash (for in-store purchases)
Bank transfers
Orders must be paid in full before delivery or collection.
4. Shipping and Delivery
We offer delivery services within Kenya. Delivery timelines vary depending on location, but we aim to dispatch items within 24–48 hours of confirmation.
Delivery Charges: Vary depending on distance and urgency.
Damage or Loss in Transit: Please inspect your package on delivery. Report any issues within 24 hours.
5. Returns and Exchanges
We accept returns within 7 days of purchase under the following conditions:
The item must be unused, in original packaging, and accompanied by the receipt.
Electrical parts, special orders, or custom items are non-returnable.
A restocking fee may apply for certain returns.
Refunds will be processed within 5–7 business days after inspection and approval.
6. Warranties
Some products carry manufacturer warranties. Ideal Autospares & Accessories will facilitate warranty claims where applicable but is not liable for the outcome of such claims. We do not offer warranties on used or clearance items unless stated.
7. Limitation of Liability
Ideal Autospares & Accessories is not responsible for any damages, direct or indirect, arising from the use or misuse of any products purchased from us. Installation and use of parts are at the customer’s own risk.
We strongly recommend using a qualified mechanic or technician for installation.
8. Intellectual Property
All content, including images, text, logos, and graphics on our website or promotional material is the property of Ideal Autospares & Accessories and may not be copied or used without written permission.
9. Privacy Policy
Your privacy is important to us. We collect and use your personal information only for order fulfillment, customer service, and marketing (with your consent). We do not sell or share your data with third parties without your permission.
For full details, please refer to our Privacy Policy.
10. Changes to These Terms
Ideal Autospares & Accessories reserves the right to update these Terms and Conditions at any time. Changes will be posted on our website. Continued use of our site and services implies acceptance of these terms.
11. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Kenya.
12. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
📍 Ideal Autospares & Accessories
Neo Petrol Station, Chogoria
Meru–Embu Highway, Kenya
📞 0725 66 75 80
📧 [email protected]